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Programming Languages: Intermediate [HTML & CSS]; Beginner [PHP & JavaScript]
Operating Systems: Windows, MacOS, Linux, VMware, iOS, & Android
Office Suite: Microsoft Office & Google Docs
Ticketing Systems: CARTS+, BridgeTrak, JIRA, Service Portal
Software: CMD, PowerShell, Putty, vCenter, vSphere, SCCM, Active Directory, WinDBG, & Sysinternals
Certifications: CompTIA A+ Certified Professional - 2017
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SERVICE SUPPORT ANALYST, COSTCO WHOLESALE
May 2018 – Present
Supported a Windows and Mac environment with thousands of devices, and drove root cause analysis on problems to identify issues and prevent future problems. Wrote automation tools with PowerShell to monitor systems. Responded to critical alerts and coordinated onsite servicing of production systems, and monitored progress via vSphere, vCenter, and custom scripts. Traveled to regional locations to provide support and collect feedback related to IS systems.
TECH SUPPORT SPECIALIST, SANMAR
September 2008 - April 2017
Day to day responsibilities included phone and email support for users trying to place orders and navigate the company’s website. Provided feedback on site design and usability with mockups built in Photoshop. Educated customers on best marketing practices and how to use social media to boost their business. Built custom websites via a proprietary CMS and created tools to add custom CSS. Designed marketing tools for customer’s including virtual samples, flyers, catalogs, and presentations.
WAREHOUSE EMPLOYEE, SANMAR
April 2006 - September 2008
Responsible for distributing inventory, selecting items to fulfill customer orders, and reviewing orders for accuracy.
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BELLEVUE COLLEGE - BELEVUE, WA - CONTINUING EDUCATION
Classes including Digital Design and Storytelling, Graphic Design Fundamentals, and Game Design Fundamentals. I was working towards a certificate in Game Design, but decided that I’m more interested in systems administration and infrastructure and didn’t complete the certificate.
MOUNT SI HIGH SCHOOL - SNOQUALMIE, WA - DIPLOMA
Electives included web design fundamentals and graphic design fundamentals. Graduated in 2005.
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